Returns and refunds.

• Change your mind? Return unworn items within 30 days of delivery.
• Faulty, damaged or not as described? We will make it right under Australian Consumer Law.
• Email us first so we can help, including if you want to swap to a different size.

You can return items within 30 days of delivery for a refund if they are unworn, unused and in their original packaging. Insoles and covers go inside shoes and against skin, so for hygiene reasons we cannot accept change-of-mind returns on items that have been worn.

Trying an insole in a shoe indoors for a few minutes to check the fit is fine, as long as it comes back clean and undamaged.

For change-of-mind returns, you pay the return postage. We recommend a tracked service, as we cannot refund parcels that do not reach us.

If your Spriing is unworn and the size is not right, email us within 30 days of delivery and we will help you exchange it for a different size. You pay the postage to send the original back; we cover sending the new size to you. Not sure which size to choose? Check the size guide on the product page or ask us before ordering.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If something arrives damaged, is not what you ordered, or develops a fault, email support@spriing.store with your order number and a photo. We cover return postage for faulty or incorrect items. These rights apply whether or not the item has been worn.

• Email support@spriing.store with your order number, the items you want to return and the reason.
• We will reply with the return address and any next steps.
• Pack items securely in their original packaging and include your order number.

Once we receive and check your return, we will email you to confirm and refund the original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank. Original shipping is free, so there is no shipping charge to refund or deduct.